Memorial Hospital, Chester, recently received the Illinois Critical Access Hospital Network’s 2016 Clinic Excellence Award. ICAHN, in conjunction with Anders CPA+Advisors, presented the award during ceremonies held in November at The Crowne Plaza, Springfield, IL.
“Memorial’s clinics were consistently exceptional in customer service, phone etiquette, prequalification, and quite frankly, in their overall experience for patients,” said Chastity D. Werner, CMPE, RHIT, NCP, Anders Senior Health Care Consultant. “We are pleased to note that their clinic staff perform at a best practice level. They are friendly, ask the appropriate questions to pre-qualify information, have a pleasant tone, and speak intelligently about the service provided. We are proud to give this award to Memorial for such excellence in performance.”
Having achieved the title of “Best in Practice Top Performer” for 2014, Memorial Hospital’s clinic staff recently completed ICAHN’s intensive five-month practice management series. Memorial Hospital has two rural health clinics: the Chester Clinic, located at 2319 Old Plank Road, Chester, and another, the Steeleville Family Practice, located at 602 W. Shawneetown Trail, Steeleville.