COVID-19 Information


Memorial Hospital is working to protect our patients, visitors, staff and community. We are working with the Randolph County Health Department, Illinois Department of Public Health and Centers for Disease Control and Prevention.
Memorial Hospital's COVID-19 Hotline

Available Monday-Friday 8:00am-4:00pm

618-826-4581 ext 1339

Staff members will be available to answer your COVID-19 questions regarding testing and what to do if you were exposed to someone who tested positive for COVID-19.

Is Memorial Hospital testing for COVID-19?

Yes, with an order from your health care provider.

I was exposed to a positive COVID-19 patient. What do I do?

  • The health department should contact you if you have had exposure to someone who has tested positive. However, if you are having symptoms you need to call your provider and explain those and your exposure and determine if you need tested. If you are not having symptoms and feel that you were exposed, you need to stay home, monitor your temp and your symptoms. Report any symptoms and/or fever to your provider.

  • Are you having symptoms? Fever, Sore throat, cough, shortness of breath?


Call your provider and explain your symptoms and he/she will determine if you need testing or if you need to stay home.


  • Monitor you symptoms twice a day and report any symptoms to your provider

  • Stay at home.

Can a person go directly to the hosptial for testing?

No. The hospital will not perform COVID-19 testing without an order from a physician who has screened the patient first.

Is the ER still open?

Yes. We welcome anyone who feels that they need to be seen.

Memorial Hospital Patient and Visitor Information

Updated 3/23/2020

As the situation surrounding COVID-19 (novel coronavirus) continues to evolve, we want our patients to know that their health and safety is our top priority of Memorial Hospital and our locations. We are implementing the following precautions to help protect our community:

If you develop:

  • A fever

  • Symptoms of respiratory illness, such as cough and shortness of breath

  • Have traveled to an affected area

  • Or have been in close contact with a person confirmed to have the COVID-19

Stay home unless you feel like you need medical attention.

You should call your healthcare professional before presenting to discuss your health status.

  • Memorial Hospital - 618-826-4581

  • Chester Clinic - 618-826-2388

  • Steeleville Family Practice - 618-965-3382

  • Therapy & Sports Rehab Center - 618-826-4588


  • STARTING March 19, 2020 visitations will be restricted. ALL patients/visitors to Memorial Hospital will be screened at one of the stations set up at the Main Entrance Lobby or in the ER.

  • New MAIN ENTRANCE HOURS during this time will be Mon-Fri 7a-5p, Sat-Sun CLOSED. After 5pm and on weekends please use the ER entrance.

  • NO VISITORS starting March 24, 2020. This is a necessary part of our efforts to protect patients and staff against the transmission of coronavirus (COVID-19).



  • Pediatric in-patients will be allowed 2 visitors their entire length of stay.

  • In-patients at the end-of-life, will be allowed 2 visitors their entire length of stay.

  • In-patients with behavioral health needs, developmental delays or altered mental status, will be allowed 1 visitor their entire length of stay.

  • Emergency or Convenient Care patients, 1 person, including pediatrics.

  • Those with an appointment in an outpatient area please come alone if you are able. If assistance is needed please limit to 1 person. We ask that only 1 person attend appointments for a child.


For visitors who fall within the above exceptions, please note:

  • Everyone will be screened before entering.

  • No one experiencing signs of illness will be allowed.

  • You must not have had contact with someone suspected or confirmed to have COVID-19.

  • Anyone under the age of 12 is not permitted

  • You must wash your hands.

  • Must remain with patient at all times, no access to waiting areas, cafeterias, etc.

  • The approved visitor(s) is/are the only visitor(s) for that patients entire length of stay.

  • If you develop any symptoms, immediately notify the patient’s care team.


Please know that we recognize the importance of family and friends to our patients, and will evaluate this policy regularly. Thank you for your cooperation and understanding during these extraordinary times.

  • Chester Clinic, Steeleville Family Practice, and the Therapy & Sports Rehab Center are currently screening all patients during their registration process. Only 1 visitor per patient will be allowed if necessary. We ask if you can attend your appointment on your own, that you do so.

  • No visitors under the age of 12 will be permitted.

  • At this time vendors will be limited and may be turned away. Individuals such as clergy and representatives that may be necessary for specialized equipment will be screened.

  • Please limit individuals with a patient in the ER to 1 person.

  • We ask that patients that are able to come without attendance/assistance do so. If assistance is needed please limit to 1 person.

  • If you need to bring a child in for an appointment, we ask that only one adult attend that child. Arrangements can be made to phone conference in an additional person if necessary. Please try to not bring additional children to appointments or to the ER if possible.

  • We are limiting visitors to 2 for any patient that is hospitalized during their entire hospitalization.

  • We are asking that all patients postpone Medicare Wellness Visits or routine screenings at this time to ensure the health of our patients.

  • At this time all public classes and extracurricular activities at all of Memorial Hospital’s locations have been suspended until further notice.

  • If you have a scheduled appointment at Memorial Hospital, Therapy & Sports Rehab Center, Chester Clinic or Steeleville Family Practice, your appointment has NOT been cancelled. Regularly scheduled appointments are being performed as usual with the listed precautions in place. You may receive a cal to be pre-screened prior to your appointment. Please call if you have any questions.

  • Memorial Hospital’s staff and environmental services employees are working diligently to make sure all surfaces are cleaned frequently, this includes high traffic and frequently touched surfaces such as doorknobs, registration areas, chairs, handrails, etc.

  • In order to keep our patients safe, Memorial Hospital employees have been educated on the precautions they need to take each day to keep themselves and the ones they come in contact with safe. These include practicing proper hand hygiene, cleaning surfaces in their area frequently, and monitoring their health daily. If employees feel sick they have been informed that they need to stay home until they are fever free for over 24 hours.

  • Memorial Hospital’s cafeteria will be closed to outside visitors starting March 19, 2020 and until further notice.

A team is meeting regularly to monitor the situation and ensure we have the appropriate training, resources and expertise to manage suspected or confirmed cases. The team is also working to ensure we have plans in place in the event we see a surge of patients in our emergency departments.

Questions & Answers:

What should I do if I am sick?

We ask you to call the hospital or one of our rural health clinics before you arrive to go through an over the phone screening. Depending on your symptoms, you may be asked to stay home at that time or given special instructions regarding your arrival at one of our locations. Keep in mind there is no treatment for COVID-19 and people who are mildly ill can isolate at home. Mildly ill patients are encouraged to stay home. Patients who have severe symptoms, such as difficulty breathing, are recommended to seek care immediately. Older patients and individuals who have underlying medical conditions or are immunocompromised are recommended to contact their physician early in the course of even mild illness.

View more information from the CDC here.


Is Memorial Hospital closing for outpatient services?

At this time specialty clinic services will remain open and will be pre-screened the day before their appointment over the phone. Diagnostic testing will still be performed based on recommendations from your doctor.


Is Memorial Hospital conducting COVID-19 testing at their facility?

Illinois Department of Public Health (IDPH) is recommending to only test inpatients at this time. All others suspected of COVID-19 are recommended to stay home.


Have there been any positive cases in Randolph County?

You can view the latest details on current infection rates in Illinois on the IDPH website here.



Important Links:

Illinois Corona Virus Response from the State of Illinois:


Daily press conferences at 2:30pm from the State of Illinois.

More about COVID-19

The symptoms, transmission, treatment and recovery are similar in many ways to influenza. Both the flu and COVID-19 cause mild to moderate respiratory illness, though some cases have been severe.

COVID-19 is spread from person-to-person by respiratory droplets, such as when someone who is sick coughs or sneezes. Symptoms for COVID-19 usually appear two to 14 days after initial exposure to the disease.

To help protect yourself, remember to take the following steps to reduce your risk of infection from COVID-19, the flu or even the common cold:

  • Wash your hands frequently.

  • Avoid touching your face.

  • Avoid contact with others who are sick.

  • Cover your mouth with a tissue when you cough or sneeze, and immediately dispose of the tissue and wash your hands.

  • Stay home if you are sick.

More details about the coronavirus can be found on the CDC’s website.

Please do not visit the hospital if you are experiencing any flu-like symptoms:

  • Fever

  • Chills

  • Cough

  • Sore throat

  • Headache

  • Body ache

Protect Yourself From the Flu
Take everyday preventive actions to stop the spread of germs.
  • Try to avoid close contact with sick people.

  • While sick, limit contact with others as much as possible to keep from infecting them.

  • If you are sick with flu-like illness, CDC recommends that you stay home for at least 24 hours after your fever is gone except to get medical care or for other necessities. (Your fever should be gone for 24 hours without the use of a fever-reducing medicine.)

  • Cover your nose and mouth with a tissue when you cough or sneeze. After using a tissue, throw it in the trash and wash your hands.

  • Wash your hands often with soap and water. If soap and water are not available, use an alcohol-based hand rub.

  • Avoid touching your eyes, nose and mouth. Germs spread this way.

  • Clean and disinfect surfaces and objects that may be contaminated with germs like flu.

Take flu antiviral drugs if your doctor prescribes them.
  • If you are sick with flu, antiviral drugs can be used to treat your illness.

  • Antiviral drugs are different from antibiotics. They are prescription medicines (pills, liquid or an inhaled powder) and are not available over-the-counter.

  • Antiviral drugs can make illness milder and shorten the time you are sick. They may also prevent serious flu complications.

  • CDC recommends prompt antiviral treatment of people who are severely ill and people who are at high risk of serious flu complications who develop flu symptoms.

  • For people with high-risk factors, treatment with an antiviral drug can mean the difference between having a milder illness versus a very serious illness that could result in a hospital stay.

  • Studies show that flu antiviral drugs work best for treatment when they are started within 48 hours of getting sick, but starting them later can still be helpful, especially if the sick person has a high-risk health condition or is very sick from flu. Follow your doctor’s instructions for taking this drug.

  • Flu-like symptoms include fever, cough, sore throat, runny or stuffy nose, body aches, headache, chills and fatigue. Some people, especially children, may have vomiting and diarrhea. People may also be infected with flu and have respiratory symptoms without a fever.

Memorial is a Joint Commission Gold Seal approved hospital. We provide our patients the highest level of quality care in a secure safe environment.

© 2018 by Memorial Hospital

1900 State. Street, Chester, IL 62233

Tel: 618-826-4581