PATIENT & VISITOR INFO

We Strive to Make Our Hospital Safe and Secure


Memorial Hospital respects the patient's right to privacy and security. There are walled partitions or cubicle curtains in all patient care areas to provide privacy and respect without visual obstruction to the nursing staff or other hospital caregivers. In the emergency department separate exam rooms and/or cubicle curtains assure visual privacy while spacing of exam areas affords auditory privacy. On the Nursing Care Units, while patients are bathing, positioning, or using bedpans and bedside commodes patient privacy and comfort is respected. Cubicle curtains are pulled and any visitors are asked to step outside the room during physician visits and/or patient care requiring privacy. At all outpatient sites patients are interviewed out of hearing range of other patients or visitors. All of the HIPAA Privacy/Security Laws are complied with by this facility. View our privacy policy.

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Patient Information

Memorial Hospital's Charity Care Program

Persons may be eligible for financial assistance with their medical bills under the terms and conditions the hospital offers to qualified patients. For more information, please contact the Patient Accounts Department at 618-826-4581 ext: 1484.

To apply for the Charity Care Program:

  • Download/Print the application.

  • Complete and sign the application.

  • Return the application, along with copies of supporting documentation to the Patient Accounts Department.

  • The application may either be delivered in person, or sent by mail to:
    Memorial Hospital
    Attention: Patient Accounts
    1900 State St., Chester, IL 62233

To apply for financial assistance for one of the rural health clinics, please see instructions here.

Memorial Hospital Medicaid Managed Care Plans

 

Recently the State of Illinois has transitioned some of their participants to Medicaid Managed Care Plans. Memorial Hospital and it’s providers (this includes both Chester Clinic and Steeleville Family Practice) are currently accepting:

  • Meridian

  • Molina

  • Blue Cross Community

 

If you have questions in regards to these plans or the plans that Memorial is not contracted with, please contact the Illinois Department of Healthcare and Family Services at 877-912-8880 or visit their website at https://enrollhfs.illinois.gov/enroll.

Your Pastor

Pastors are furnished a list of patients at each time of his/her visit. The list is available in the Registration Office. If you do not have a local pastor please inform a hospital representative and one will be notified for you. Your pastor may visit at any hour. HIPAA regulations are observed at all times.

Hospital Chapel

The hospital chapel is located outside the ER waiting room. It is a meditative area for you, your family and guests, and is available 24 hours a day.

Are you enrolled in both Medicare and Medicaid?

Did you know that your insurance could be changing this Fall 2021 to a Managed Medicare/Managed Medicaid Plan – also known as the Medicare-Medicaid Alignment Initiative (MMAI)?

Memorial Hospital, Chester Clinic, & Steeleville Family Practice

ONLY accept the following Medicare-Medicaid plans:

  • Traditional Medicare/Traditional Medicaid,

  • Blue Cross Community MMAI (Medicare-Medicaid Plan)

  • Molina Healthcare Dual Options Medicare-Medicaid Plan

If you were auto-enrolled in a different MMAI plan and wish to continue receiving services at Memorial Hospital, Chester Clinic or Steeleville Family Practice, you will need to opt-out of your current plan and choose a plan as listed above or revert back to Traditional Medicare/Traditional Medicaid.

 

If you need assistance with switching plans, we can help at 618-826-4581, explain you need to speak with someone about MMAI network benefits and you will be transferred appropriately or call the Senior HelpLine and ask for the MMAI Ombudsman at 877-912-8880

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Good Faith Estimate for Uninsured or Self-Pay Patients

You have the right to receive a "Good Faith Estimate" explaining how much your medical care will cost

Under the law, health care providers need to give patients who do not have insurance or who are not using insurance an estimate of the bill for medical items and services.

  • You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services.  This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.

  • Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your scheduled medical service or item.  You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.

  • If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill

  • Make sure to save a copy or picture of your Good Faith Estimate

For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.

Your Rights and Protections Against Surprise Medical Bills

When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from balance billing.

When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, like a copayment, coinsurance, or deductible. If you receive care outside of your health plan’s network, you may have additional costs or have to pay the entire bill. 

“Out-of-network” means providers and facilities that haven’t signed a contract with your health plan. Out-of-network providers may be allowed to bill you for the difference between what your plan pays and the full amount charged for a service, called “balance billing.”

“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider.

 

You’re protected from balance billing for:

  • Emergency services:  If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most they can bill you is your plan’s in-network cost-sharing amount (such as copayments, coinsurance, and deductibles). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable condition, unless you give written consent and give up your protections.

  • Certain services at an in-network hospital or ambulatory surgical center:  When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers can bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections not to be balance billed.

 

You’re never required to give up your protections from balance billing. You also aren’t required to get out-of-network care, you can choose a provider or facility in your plan’s network.

 

When balance billing isn’t allowed, you also have these protections:

• You’re only responsible for paying your share of the cost (copayments, coinsurance, and deductible)

• Generally, your health plan must:  cover emergency services without requiring you to get approval for services in advance, cover emergency services by out-of-network providers, base what you owe the provider or facility on what it would pay an in-network provider or facility and show that amount in your explanation of benefits, and count any amount you pay for emergency services or out-of-network services toward your in-network deductible and out-of-pocket limit

 

If you think you’ve been wrongly billed, visit https://www.cms.gov/nosurprises/consumers or contact CMS at 1-800-985-3059.  Also reference:  State of Illinois Surprise Billing Law, Public Act 096-1523 or contact the Illinois Department of Insurance:  320 West Washington Street, Springfield, IL 62767 or 1-877-527-9431

 
 
 
 
 
 

Visitor Information

Visit Your Loved Ones

Friends and family are encouraged to visit patients at Memorial Hospital. Visiting hours vary, so we ask that you check with the admissions department for the appropriate times. Routine visiting hours are 8:00am to 8:00 pm. Any visitor requesting to stay past visiting hours with their patient should report to the registration area to get a visitor's badge.

Visitors are expected to follow good hygiene practices, especially the washing of hands and are asked not to visit if they knowingly have an infectious illness. ICU visitors may be limited.

Cafeteria Hours:

Currently Closed to the Public due to COVID-19 Restrictions.

Breakfast - 7:30 am to 9:30 am
Lunch - 11:15 am to 1:00 pm

Gift Shop

The gift shop, adjoining the visitor's lobby, carries an attractive selection of gift items, jewelry, floral arrangements, notions and cards. The shop is operated by the Auxiliary members.

If you wish to check with the Gift Shop about a certain item, you may call 618.826.4581, Ext. 1287 during the hours listed.

 

Hours
Monday-Friday 10:00am-2:00pm

  • Specialty Gifts

  • Photo Frames

  • Baby Gifts

  • Silk Flower Arrangements

  • Greeting Cards

  • Scarves 

  • Purses

  • Jewelry