PATIENT & VISITOR INFO
We Strive to Make Our Hospital Safe and Secure
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Memorial Hospital's Financial Assistance Program
Persons may be eligible for financial assistance with their medical bills under the terms and conditions the hospital offers to qualified patients. For more information, please contact the Patient Accounts Department at 618-826-4581 ext: 1484.
To apply for the Financial Assistance Program:
Complete and sign the application.
Return the application, along with copies of supporting documentation to the Patient Accounts Department.
The application may either be delivered in person, or sent by mail to:
Attention: Patient Accounts
1900 State St., Chester, IL 62233
To apply for financial assistance for one of the rural health clinics, please see instructions here.
Memorial Hospital Medicaid Managed Care Plans
Memorial Hospital and it’s providers (this includes both Chester Clinic and Steeleville Family Practice) are currently accepting:
Meridian Health Plan
Aetna Better Health of Illinois
Blue Cross Community Health Plans
If you have questions in regards to these plans or the plans that Memorial is not contracted with, please contact the Illinois Department of Healthcare and Family Services at 877-912-8880.
Your pastor may visit at any hour. HIPAA regulations are observed at all times. If you do not have a local pastor please inform a hospital representative and one will be notified for you.
The hospital chapel is located outside the ER waiting room. It is a meditative area for you, your family and guests, and is available 24 hours a day.
The Monroe Randolph Transit District
Serves Randolph and Monroe Counties, IL. Reservations are accepted up to one month in advance Monday through Friday between the hours of 5:30 AM and 5:00 PM by calling 618-443-9087, or toll free at 1-877-443-9087. Regular rides are scheduled at least 24 hours in advance – first-come, first serve. Medicaid rides must be scheduled one week in advance. Trips are subject to availability. Rider fare per one-way trip for all riders is $6.00 within Monroe and/or Randolph County. For more information visit their website at: http://www.mrtransit.org/
Curb-to-curb service means we will provide transportation from the curb in front of your pick-up-point, to the curb in front of your drop-off point. Drivers may escort riders on and off of the vehicle, including any wheelchair restraints. Drivers are not permitted to escort riders to or from, in or out of any buildings.
Chester Senior Center
Chester Senior Center provides transportation to individuals 60 and over to and from community resources. The vans can provide rides to the senior site, shopping, doctor appointments, banks, post office and any other necessary location. It is recommended to call at least 48 hours in advance to schedule a ride. 618-826-5108
Are you enrolled in both Medicare and Medicaid?
Memorial Hospital, Chester Clinic, & Steeleville Family Practice
ONLY accept the following Medicare-Medicaid plans:
Traditional Medicare/Traditional Medicaid,
Blue Cross Community MMAI (Medicare-Medicaid Plan)
Molina Healthcare Dual Options Medicare-Medicaid Plan
If you were auto-enrolled in a different MMAI plan and wish to continue receiving services at Memorial Hospital, Chester Clinic or Steeleville Family Practice, you will need to opt-out of your current plan and choose a plan as listed above or revert back to Traditional Medicare/Traditional Medicaid.
If you need assistance with switching plans, we can help at 618-826-4581, explain you need to speak with someone about MMAI network benefits and you will be transferred appropriately or call the Senior HelpLine and ask for the MMAI Ombudsman at 877-912-8880
Good Faith Estimate for Uninsured or Self-Pay Patients
You have the right to receive a "Good Faith Estimate" explaining how much your medical care will cost
Under the law, health care providers need to give patients who do not have insurance or who are not using insurance an estimate of the bill for medical items and services.
You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
Make sure your health care provider gives you a Good Faith Estimate in writing at least 1 business day before your scheduled medical service or item. You can also ask your health care provider, and any other provider you choose, for a Good Faith Estimate before you schedule an item or service.
If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill
Make sure to save a copy or picture of your Good Faith Estimate
For questions or more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 1-800-985-3059.
Your Rights and Protections Against Surprise Medical Bills
When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you are protected from balance billing.
When you see a doctor or other health care provider, you may owe certain out-of-pocket costs, like a copayment, coinsurance, or deductible. If you receive care outside of your health plan’s network, you may have additional costs or have to pay the entire bill.
“Out-of-network” means providers and facilities that haven’t signed a contract with your health plan. Out-of-network providers may be allowed to bill you for the difference between what your plan pays and the full amount charged for a service, called “balance billing.”
“Surprise billing” is an unexpected balance bill. This can happen when you can’t control who is involved in your care—like when you have an emergency or when you schedule a visit at an in-network facility but are unexpectedly treated by an out-of-network provider.
You’re protected from balance billing for:
Emergency services: If you have an emergency medical condition and get emergency services from an out-of-network provider or facility, the most they can bill you is your plan’s in-network cost-sharing amount (such as copayments, coinsurance, and deductibles). You can’t be balance billed for these emergency services. This includes services you may get after you’re in stable condition, unless you give written consent and give up your protections.
Certain services at an in-network hospital or ambulatory surgical center: When you get services from an in-network hospital or ambulatory surgical center, certain providers there may be out-of-network. In these cases, the most those providers can bill you is your plan’s in-network cost-sharing amount. This applies to emergency medicine, anesthesia, pathology, radiology, laboratory, neonatology, assistant surgeon, hospitalist, or intensivist services. These providers can’t balance bill you and may not ask you to give up your protections not to be balance billed.
You’re never required to give up your protections from balance billing. You also aren’t required to get out-of-network care, you can choose a provider or facility in your plan’s network.
When balance billing isn’t allowed, you also have these protections:
• You’re only responsible for paying your share of the cost (copayments, coinsurance, and deductible)
• Generally, your health plan must: cover emergency services without requiring you to get approval for services in advance, cover emergency services by out-of-network providers, base what you owe the provider or facility on what it would pay an in-network provider or facility and show that amount in your explanation of benefits, and count any amount you pay for emergency services or out-of-network services toward your in-network deductible and out-of-pocket limit
If you think you’ve been wrongly billed, visit https://www.cms.gov/nosurprises/consumers or contact CMS at 1-800-985-3059. Also reference: State of Illinois Surprise Billing Law, Public Act 096-1523 or contact the Illinois Department of Insurance: 320 West Washington Street, Springfield, IL 62767 or 1-877-527-9431
Receive Appointment Reminders to Your Phone
Ask our staff about verifying your info and opt in to receive reminders.
Ensure we have your current home/mobile phone number.
When scheduling, verify that you would like to receive a reminder.
Have you been opted out of receiving reminders?
To opt-in text 367234 to the number 622622.
Opting out can be due to changing carriers (or if your existing carrier was purchased by another carrier), changing phone numbers, or opting out when you received a previous message (i.e. texting Stop to the text to cancel receiving future reminder texts)
Visit Your Loved Ones
Friends and family are encouraged to visit patients at Memorial Hospital. Visiting hours vary, so we ask that you check with the admissions department for the appropriate times. Routine visiting hours are 8:00am to 8:00 pm. Any visitor requesting to stay past visiting hours with their patient should report to the registration area to get a visitor's badge.
Visitors are expected to follow good hygiene practices, especially the washing of hands and are asked not to visit if they knowingly have an infectious illness. ICU visitors may be limited.
Breakfast - 7:30 am to 9:30 am
Lunch - 11:15 am to 1:00 pm
The gift shop, adjoining the visitor's lobby, carries an attractive selection of gift items, jewelry, floral arrangements, notions and cards. The shop is operated by the Auxiliary members.
If you wish to check with the Gift Shop about a certain item, you may call 618.826.4581, Ext. 1287 during the hours listed.
Silk Flower Arrangements