We Strive to Make Our Hospital Safe and Secure

Memorial Hospital respects the patient's right to privacy and security. There are walled partitions or cubicle curtains in all patient care areas to provide privacy and respect without visual obstruction to the nursing staff or other hospital caregivers. In the emergency department separate exam rooms and/or cubicle curtains assure visual privacy while spacing of exam areas affords auditory privacy. On the Nursing Care Units, while patients are bathing, positioning, or using bedpans and bedside commodes patient privacy and comfort is respected. Cubicle curtains are pulled and any visitors are asked to step outside the room during physician visits and/or patient care requiring privacy. At all outpatient sites patients are interviewed out of hearing range of other patients or visitors. All of the HIPAA Privacy/Security Laws are complied with by this facility. View our privacy policy.

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Patient Information

Your Pastor

Pastors are furnished a list of patients at each time of his/her visit. The list is available in the Registration Office. If you do not have a local pastor please inform a hospital representative and one will be notified for you. Your pastor may visit at any hour. HIPAA regulations are observed at all times.

Hospital Chapel

The hospital chapel is located outside the ER waiting room. It is a meditative area for you, your family and guests, and is available 24 hours a day.

Memorial Hospital Medicaid Managed Care Plans


Recently the State of Illinois has transitioned some of their participants to Medicaid Managed Care Plans. Memorial Hospital and it’s providers (this includes both Chester Clinic and Steeleville Family Practice) are currently accepting:

  • Meridian

  • Molina

  • Blue Cross Community


If you have questions in regards to these plans or the plans that Memorial is not contracted with, please contact the Illinois Department of Healthcare and Family Services at 877-912-8880 or visit their website at

Memorial Hospital's Charity Care Program

Persons may be eligible for financial assistance with their medical bills under the terms and conditions the hospital offers to qualified patients. For more information, please contact the Patient Accounts Department at 618-826-4581 ext: 1484.

To apply for the Charity Care Program:

  • Download/Print the application.

  • Complete and sign the application.

  • Return the application, along with copies of supporting documentation to the Patient Accounts Department.

  • The application may either be delivered in person, or sent by mail to:
    Memorial Hospital
    Attention: Patient Accounts
    1900 State St., Chester, IL 62233

To apply for financial assistance for one of the rural health clinics, please see instructions here.

Visitor Information

Visit Your Loved Ones

Friends and family are encouraged to visit patients at Memorial Hospital. Visiting hours vary, so we ask that you check with the admissions department for the appropriate times. Routine visiting hours are 8:00am to 8:00 pm. Any visitor requesting to stay past visiting hours with their patient should report to the registration area to get a visitor's badge.

Visitors are expected to follow good hygiene practices, especially the washing of hands and are asked not to visit if they knowingly have an infectious illness. ICU visitors may be limited.

Cafeteria Hours:

Currently Closed to the Public due to COVID-19 Restrictions.

Breakfast - 7:30 am to 9:30 am
Lunch - 11:15 am to 1:00 pm

Gift Shop

Re-Opening April 5, 2021

The gift shop, adjoining the visitor's lobby, carries an attractive selection of gift items, jewelry, floral arrangements, notions and cards. The shop is operated by the Auxiliary members.

If you wish to check with the Gift Shop about a certain item, you may call 618.826.4581, Ext. 1287 during the hours listed.


Monday-Friday 10:00am-2:00pm

  • Specialty Gifts

  • Photo Frames

  • Baby Gifts

  • Silk Flower Arrangements

  • Greeting Cards

  • Scarves 

  • Purses

  • Jewelry