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COVID-19 Information


Memorial Hospital is working to protect our patients, visitors, staff and community. We are working with the Randolph County Health Department, Illinois Department of Public Health and Centers for Disease Control and Prevention.

Masking Policy

Memorial Hospital is monitoring COVID-19 resurgence levels. If the community is under a resurgence of the illness, masks could be required. Please follow any marked signage at entrances regarding masking.

All patients, visitors, and staff will be required to wear a mask in the following settings:

  • Have suspected or confirmed COVID-19 infection or other respiratory infection (e.g., those with runny nose, cough, sneeze); or

  • Had close contact (patients and visitors) or a higher-risk exposure with someone with COVID-19 infection, for 10 days after their exposure; or

  • Source control is recommended by public health authorities


Individual employees, visitors, and patients are welcome to continue to wear source control based on personal preference.

Individuals that have suspected or confirmed COVID infection or other respiratory infection and or known close contact with COVID positive individual must wear mask while in our facility

COVID-19 Testing

Updated 4/19/2024

Anyone needing a COVID-19 test, will need to call their provider FIRST to obtain an order. Patients will not be able to receive testing by just showing up.

(effective as of May 12, 2023)


Monday-Friday 6:00am-6:00pm 

Saturday & Sunday 6:00am-2:00pm


We are no longer offering drive-up testing.

​If you have Covid-like symptoms, and have a Physician's order for Covid testing, you can not be tested in our outpatient lab during the hours listed above. 

  1. PLEASE WEAR A MASK, one can be provided for you ad our admitting desk if you do not have one.

  2. Register at our admitting desk with your order and alert them that you are here for Covid testing.

  3. You will be provided with instructions to the outpatient lab for testing.


If you have not been contacted with your results AFTER 3 days, you can call the hospital for results at 618-826-4581 ext 1349 Monday-Friday 7a-3p and ext. 1235 after hours and on weekends.


You will be contacted by one of our nurses if your results are positive.


Need a Copy of Your Results?

If you need a copy of your COVID-19 Results you can:​

  • Request a copy of results from Memorial Hospital, call 618-826-4581 ext. 1241 or 1247.

  • Request a copy of results from Chester Clinic/Steeleville Family Practice provider, call 618-826-2388.


Billing Related to COVID-19 Testing

Guidelines and your insurance coverage may change as the pandemic evolves. We recommend that you contact your health insurance carrier for specifics on your benefit coverage during the COVID-19 pandemic. Coverage requirements may vary by Medicare, Medicaid, Commercial, and self-funded plans. 

COVID -19 Symptoms include:


  • Fever or chills

  • Cough

  • Shortness of breath or difficulty breathing

  • Fatigue

  • Muscle or body aches

  • Headache

  • New loss of taste or smell

  • Sore throat

  • Congestion or runny nose

  • Nausea or vomiting

  • Diarrhea


This requirement does NOT apply to testing conducted to screen for general workplace health and safety or entertainment/recreational reasons (such as employee “return to work” programs, concerts, or travel ), or for public health surveillance testing.

COVID-19 Vaccination

Updated 10/20/2022


COVID-19 Vaccines are available in Randolph County!

Call the Randolph County Health Department to schedule yours at 618-826-5007.

Learn more about the COVID-19 Vaccine by downloading this informational brochure.

COVID-19 Vaccine Information:



  • What to Expect after Getting a COVID-19 Vaccine

  • CDC FAQs


Get Answers to Your Vaccination Questions:


  • Illinois Department of Public Health (IDPH)

  • Centers for Disease Control and Prevention (CDC)

  • American Hospital Association (AHA)


Proof of Vaccination

The Illinois Department of Public Health (IDPH) has launched a new immunization portal, Vax Verify, that will allow Illinois residents 18 years and older to check their COVID-19 vaccination record and provide a QR code of vaccination proof for places requiring proof and utilizing the Vax Verify system.


Vax Verify can be accessed at:

This is the most accurate way for organizations to verify your vaccination status. The verification system follows best practices to protect confidential health information. In order to download proof of vaccination, residents will go through a brief, one-time identity verification process to gain access to their immunization history. The State of Illinois utilizes Experian® as its identity verification service provider. Individuals who have placed a freeze on their credit will need to unfreeze their credit with Experian® and wait 24 hours before completing the registration process. After completing registrations, individuals can re-freeze their credit by contacting Experian®.

After the verification process, individuals can see their own record in the Illinois Comprehensive Automated Immunization Registry Exchange (I-CARE).

Immunization records are kept confidential and only the individual can access their vaccination history. Parents should talk with their child’s provider to confirm their vaccination status. Some individuals with very common names will need to take additional steps to securely prove their identities.

Memorial Hospital's COVID-19 Hotline

Available Monday-Friday 7:00am-3:00pm

618-826-4581 ext 1349

Staff members will be available to answer your COVID-19 questions regarding testing and what to do if you were exposed to someone who tested positive for COVID-19.

Is Memorial Hospital testing for COVID-19?

Yes. A physicians order is required for testing. See testing instructions above.

I was exposed to a positive COVID-19 patient. What do I do?

  • If you are having symptoms, you need to call your provider and explain your symptoms and your exposure and determine if you need tested. If you are not having symptoms and feel that you were exposed, you need to stay home, monitor your temp and your symptoms. Report any symptoms and/or fever to your provider.

  • Are you having symptoms? Fever, Sore throat, cough, shortness of breath?


Call your provider and explain your symptoms and he/she will determine if you need testing or if you need to stay home.


  • Monitor you symptoms twice a day and report any symptoms to your provider

  • Stay at home.

Frequently Asked Questions
Memorial Hospital Patient and Visitor Information

Updated 4/19/2024

As the situation surrounding COVID-19 (novel coronavirus) continues to evolve, we want our patients to know that their health and safety is our top priority of Memorial Hospital and our locations. We are implementing the following precautions to help protect our community:

If you develop:

  • A fever

  • Symptoms of respiratory illness, such as cough and shortness of breath

  • Or have been in close contact with a person confirmed to have the COVID-19

Stay home unless you feel like you need medical attention.

You should call your healthcare professional before presenting to discuss your health status.

  • Memorial Hospital - 618-826-4581

  • Chester Clinic - 618-826-2388

  • Steeleville Family Practice - 618-965-3382

  • Therapy & Sports Rehab Center - 618-826-4588


  • Visitor Policy: 

    • Visiting Hours are Sunday-Saturday 8:00am-8:00pm. Those visiting after 5;00pm, or on weekends and holidays will need to use the ER entrance as our Main Entrance will be closed.

    • Please note:

      • A mask must be worn at all times during masking mandate, even while in a patient room.

      • No one experiencing signs of illness will be allowed to visit.

      • If you develop any symptoms, immediately notify the patient’s care team.

    • Please know that we recognize the importance of family and friends to our patients, and will evaluate this policy regularly. Thank you for your cooperation and understanding during these extraordinary times.​​​

  • Memorial Hospital’s staff and environmental services employees are working diligently to make sure all surfaces are cleaned frequently, this includes high traffic and frequently touched surfaces such as doorknobs, registration areas, chairs, handrails, etc.

  • In order to keep our patients safe, Memorial Hospital employees have been educated on the precautions they need to take each day to keep themselves and the ones they come in contact with safe. These include practicing proper hand hygiene, cleaning surfaces in their area frequently, and monitoring their health daily. If employees feel sick they have been informed that they need to stay home until they are fever free for over 24 hours.


Important Links:

Illinois Corona Virus Response from the State of Illinois:

Patient and Visitor Information
More Information
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