COVID-19 Information


Memorial Hospital is working to protect our patients, visitors, staff and community. We are working with the Randolph County Health Department, Illinois Department of Public Health and Centers for Disease Control and Prevention.
COVID-19 Testing

Updated 1/13/22

CALL 618-826-4581 ext 0 to register.


Monday-Friday 7:00am-3:00pm 

Saturday & Sunday 9:00am-1:00pm

Memorial Hospital is not offering rapid testing to outpatients at this time.

Outpatients can expect up to 3-5 days for results.

If you are needing results for an upcoming event please plan accordingly.

Testing is located behind the hospital across from the helipad, follow directional signs.

  1. Once you arrive, call to register: 618-826-4581 ext 0 (zero).

  2. DO NOT GET OUT OF YOUR CAR! Someone will come out to test you.

  3. After you are tested, you are PRESUMED POSITIVE until you are contacted with your results. You will need to isolate yourself from others until you receive your results.


If you do NOT have symptoms, it is recommended you wait to be tested. Testing too early can yield false results. If you have been in contact with someone who has tested positive for COVID-19 wait 3-5 days to be tested or first sign of symptoms.


Every home in the U.S. is eligible to order 4 free at-⁠home COVID-⁠19 tests. The tests are completely free. Orders will usually ship in 7-12 days. Order your tests now so you have them when you need them. Visit: to order your kits.

Memorial Hospital has free home testing kits available at our admitting desks and volunteer desk. (While supplies last.)


Results can take between 3-5 days.


Starting January 13, 2022

The Illinois Department of Public Health (IDPH) Surge Center will be assuming all contact tracing and case investigation responsibilities. The Surge Center will utilize an automated system to reduce the number of incoming\outgoing calls to and from the Surge center as well as Local Health Departments.


Positive Covid-19 cases will receive an automated message asking you to participate, if you do not participate, “Opt-In”, you will not receive any communication or correspondence.

If you have not been contacted with your results AFTER 3 days, you can call the hospital for results at 618-826-4581 ext 1349 Monday-Friday 7a-3p and ext. 1235 after hours and on weekends.

You are presumed positive until you are contacted with your results.

A negative test does not necessarily indicate the patient is able to resume normal activities. Patients should follow up with employers for further direction.


You will be contacted by one of our nurses if

your results are positive.


Need a Copy of Your Results?

If you need a copy of your COVID-19 Results you can:

  • Print results from IDPH MyChart Site:

  • Request a copy of results from Memorial Hospital, call 618-826-4581 ext. 1241 or 1247.

  • Request a copy of results from Chester Clinic/Steeleville Family Practice provider, call 618-826-2388.

IDPH Patient Testing Instructions

Billing Related to COVID-19 Testing

Guidelines and your insurance coverage may change as the pandemic evolves. We recommend that you contact your health insurance carrier for specifics on your benefit coverage during the COVID-19 pandemic. Coverage requirements may vary by Medicare, Medicaid, Commercial, and self-funded plans. The federal Families First Coronavirus Response Act, passed on March 18, 2020, requires health insurance companies to waive cost-sharing charges for FDA-approved COVID-19 testing.

COVID -19 Symptoms include:

  • Fever or chills

  • Cough

  • Shortness of breath or difficulty breathing

  • Fatigue

  • Muscle or body aches

  • Headache

  • New loss of taste or smell

  • Sore throat

  • Congestion or runny nose

  • Nausea or vomiting

  • Diarrhea

This requirement does NOT apply to testing conducted to screen for general workplace health and safety or entertainment/recreational reasons (such as employee “return to work” programs, concerts, or travel ), or for public health surveillance testing.

COVID-19 Testing & Results (1).png
COVID-19 Vaccination

Updated 01/05/2022


COVID-19 Vaccines are available in Randolph County!

Call the Randolph County Health Department to schedule yours at 618-826-5007.

Learn more about the COVID-19 Vaccine by downloading this informational brochure.

COVID-19 Vaccine Information:

Get Answers to Your Vaccination Questions:


Proof of Vaccination

The Illinois Department of Public Health (IDPH) has launched a new immunization portal, Vax Verify, that will allow Illinois residents 18 years and older to check their COVID-19 vaccination record and provide a QR code of vaccination proof for places requiring proof and utilizing the Vax Verify system.


Vax Verify can be accessed at:

This is the most accurate way for organizations to verify your vaccination status. The verification system follows best practices to protect confidential health information. In order to download proof of vaccination, residents will go through a brief, one-time identity verification process to gain access to their immunization history. The State of Illinois utilizes Experian® as its identity verification service provider. Individuals who have placed a freeze on their credit will need to unfreeze their credit with Experian® and wait 24 hours before completing the registration process. After completing registrations, individuals can re-freeze their credit by contacting Experian®.

After the verification process, individuals can see their own record in the Illinois Comprehensive Automated Immunization Registry Exchange (I-CARE).

Immunization records are kept confidential and only the individual can access their vaccination history. Parents should talk with their child’s provider to confirm their vaccination status. Some individuals with very common names will need to take additional steps to securely prove their identities.

Memorial Hospital's COVID-19 Hotline

Available Monday-Friday 8:00am-4:00pm

618-826-4581 ext 1349

Staff members will be available to answer your COVID-19 questions regarding testing and what to do if you were exposed to someone who tested positive for COVID-19.

Is Memorial Hospital testing for COVID-19?

Yes. No appointment is necessary. Testing is located behind the hospital. Call 618-826-4581 ext. 0 (zero) once you arrive to register. Please do not present inside the hospital for testing. Remain in your vehicle. Someone will come out to your vehicle to verify your name and date of birth and perform your test through your open vehicle window. You will then be given a sheet with instructions.

I was exposed to a positive COVID-19 patient. What do I do?

  • IDPH should contact you if you have had exposure to someone who has tested positive. However, if you are having symptoms, you need to call your provider and explain those and your exposure and determine if you need tested. If you are not having symptoms and feel that you were exposed, you need to stay home, monitor your temp and your symptoms. Report any symptoms and/or fever to your provider.

  • IDPH: What to do if you were potentially exposed to someone with confirmed coronavirus disease(COVID-19)

  • Are you having symptoms? Fever, Sore throat, cough, shortness of breath?


Call your provider and explain your symptoms and he/she will determine if you need testing or if you need to stay home.


  • Monitor you symptoms twice a day and report any symptoms to your provider

  • Stay at home.

Hotline Image 1349-01.png

Can a person go directly to the hospital for testing?

Yes. If you are NOT in need of medical screening and only wish to be tested for COVID-19 call 618-826-4581 ext. 0 (zero) once you arrive behind the hospital in the designating testing area to register. Please do not present inside the hospital for testing. Someone will come out to your vehicle to verify your name and date of birth and perform your test through your open vehicle window. You will then be given a sheet with instructions.

Is the ER still open?

Yes. We welcome anyone who feels that they need to be seen.

Memorial Hospital Patient and Visitor Information

Updated 8/12/2021

As the situation surrounding COVID-19 (novel coronavirus) continues to evolve, we want our patients to know that their health and safety is our top priority of Memorial Hospital and our locations. We are implementing the following precautions to help protect our community:

If you develop:

  • A fever

  • Symptoms of respiratory illness, such as cough and shortness of breath

  • Or have been in close contact with a person confirmed to have the COVID-19

Stay home unless you feel like you need medical attention.

You should call your healthcare professional before presenting to discuss your health status.

  • Memorial Hospital - 618-826-4581

  • Chester Clinic - 618-826-2388

  • Steeleville Family Practice - 618-965-3382

  • Therapy & Sports Rehab Center - 618-826-4588


  • STARTING August 13, 2021 our Visitor Policy will change to the following. 

    • Visiting Hours are Sunday-Saturday 8:00am-8:00pm. Those visiting after 5;00pm will need to use the ER entrance as our Main Entrance will be closed.

    • Please note:

      • No more than 2 visitors will be allowed for in-patients at this time.

      • A mask must be worn at all times, even while in a patient room.

      • Visitors are not to eat or drink in patient rooms or in the cafeteria.

      • No one experiencing signs of illness will be allowed to visit.

      • If you develop any symptoms, immediately notify the patient’s care team.

    • Please know that we recognize the importance of family and friends to our patients, and will evaluate this policy regularly. Thank you for your cooperation and understanding during these extraordinary times.

  • NEW MAIN ENTRANCE HOURS are Mon-Fri 7a-5p, Sat-Sun CLOSED. After 5pm and on weekends please use the ER entrance. (These new hours have been put in place to keep our patients and staff safe and secure. We thank you for your understanding and cooperation.)​​

  • Memorial Hospital’s staff and environmental services employees are working diligently to make sure all surfaces are cleaned frequently, this includes high traffic and frequently touched surfaces such as doorknobs, registration areas, chairs, handrails, etc.

  • In order to keep our patients safe, Memorial Hospital employees have been educated on the precautions they need to take each day to keep themselves and the ones they come in contact with safe. These include practicing proper hand hygiene, cleaning surfaces in their area frequently, and monitoring their health daily. If employees feel sick they have been informed that they need to stay home until they are fever free for over 24 hours.

  • Memorial Hospital’s cafeteria will be closed to outside visitors starting March 19, 2020 and until further notice.

A team is meeting regularly to monitor the situation and ensure we have the appropriate training, resources and expertise to manage suspected or confirmed cases. The team is also working to ensure we have plans in place in the event we see a surge of patients in our emergency departments.


Important Links:

Illinois Corona Virus Response from the State of Illinois: