Memorial Community Pharmacy

Memorial Community Pharmacy Logo.jpg

service Hours

Monday-Friday

7:00am-5:30pm

counter service

Retail counter services available on west end of hospital during service hours.

Curbside
pick-up

Available at West, side entrance of hospital during service hours.

24 hour Pick-up
Locker Kiosk

Located in ER Lobby.

Sign-up for access below.

The Memorial Community Pharmacy provides prescription and over the counter medication retail services to the public. Located on the West end of the hospital, customers have easy access to services through the side entrance door. There is also reserved parking for customers at this entrance with a Curbside Pick-Up location. Upon arrival, customers can call the number listed on the sign, 618-826-6134, a staff member will deliver your medications directly to your vehicle and help you with payment processing. 

As an added convenience, established customers, have access to the 24hr Pick-Up Locker located in the ER lobby. This feature allows customers to retrieve their medications during hours that fit their schedule. The electronic screen is quick and easy to use with payment accepted at the kiosk. Customers receive text or email notifications when their prescriptions are ready, they can pay online prior to pick-up (link expires after 24 hours) or with a card during pick-up. Just another way Memorial is improving services to meet your needs.

How do I sign-up to receive my prescriptions through Memorial Community Pharmacy? 

During your doctor's visit, inform your providers that you would like to use Memorial Community Pharmacy. 

 

To move a current maintenance medication to Memorial Community Pharmacy, notify the pharmacy staff by calling 618-826-6134, and they will transfer your prescription(s).

New customers can establish care by:

  • Phone - call the pharmacy Monday-Friday 7:00am-5:30pm at 618-826-6134.

  • Mail/Email - Fill out the Intake Form and return to the pharmacy. If you would like to utilize the 24-hour locker for pick-up, please complete the Patient Consent Form.

    • Email:  pha@mhchester.com 

    • Mail/In-Person Drop Off: Memorial Community Pharmacy, 1900 State Street, Chester, IL

What documentation is needed to pick-up my medications?

If you are picking-up your medications via counter pick-up or drive-up, you will need to bring your current prescription card, driver's license or Social Security Number (for eligibility check or picking up of a controlled substance). 

If you are picking-up your medications via the 24 Hour Locker Kiosk, you will need to have your 6-digit code to verify your identity. If you did not pre-pay for your prescriptions through the link provided in the text/email notification, you will need to bring a debit, credit, or HSA card to complete payment at the kiosk. The kiosk only accepts electronic payment, no cash or checks will be accepted at the kiosk for payment of medications. 

How do I pick-up my medications from the 24 Hour Locker?

  • Customers wishing to use the 24 Hour Pick-Up locker to claim their prescriptions, will need to fill out an Intake Form as listed above and submit a Patient Consent Form

  • When you arrive at the hospital, park in the reserved location in the ER Parking Lot.

  • Enter through the ER doors and proceed to the locker located to the right of the admitting desk. 

  • Follow the prompts on the screen to verify your identity and claim your medications. 

  • If payment is required, you will be instructed to use the card reader below the screen.

  • If you require a consultation with a pharmacist, you can use the handheld receiver to video chat with the pharmacist. 

  • Once you have completed your transactions a locker will pop open with your medications inside. 

  • Here is a quick tutorial video on how to use the touch screen, with a consult, to claim your medications.

  • Our pharmacy staff is happy to do an in-person walk through of our kiosk to make you more comfortable with using it. Stop by the Pharmacy Monday-Friday 7:00am-5:30pm and someone will be happy to assist you.

I am having trouble with the 24 Hour Locker Kiosk.

Notify our registration staff in the ER entrance lobby, and they will contact a pharmacy member to assist you. Our ER registration desk is staffed 24/7, so no matter when you are picking up your medications, someone will be there to help you.

Where is my code to pick-up my prescription?

When you establish care as a patient of the Memorial Community Pharmacy, by filling out the Intake Form and Patient Consent Form, you will be asked to provide information regarding whether or not you would like to use the 24-hour kiosk and how you would like to receive notifications.

 

If you choose text message, you will receive a text whenever your prescriptions are ready. This text will include a 6-digit code to assist in verifying your identity when you arrive at the kiosk to claim your medications. It will also include a link that allows you to submit payment, within 24 hours of receiving the message, to pre-pay for your medications. Payment is also accepted at the kiosk during pick-up.

Occasionally a text will be dropped. If you haven't received notification within 2 days of request,

contact a member of the pharmacy at 618-826-6134

to receive your pick-up code.

If you choose to be notified by email, and did not receive an email notification, please check your Junk/Spam folders to make sure it did not go there.

 

If you did receive an email, you can scan the QR code from your mobile device or printed email, or enter the 6-digit code in the email to claim your medications once you arrive at the kiosk. 

If you haven't received notification within 2 days of request, contact a member of the pharmacy at

618-826-6134 to receive your pick-up code.

Do you fill Medicare Part D prescriptions?

Memorial Hospital participates with various Part D prescription plans. Contact your insurance provider or a member of Memorial Community Pharmacy at 618-826-6134 to learn more.