Brett Bollmann, CEO at Memorial Hospital named Kaylie Klausing Employee of the Quarter for the Second Quarter 2023 on July 26, 2023.
Klausing, Medical Assistant at the Rural Health Clinic, has worked at Memorial Hospital since August of 2021. When asked what she likes most about working at Memorial, Klausing replied, “My coworkers! They are always so willing to help me. They keep me laughing all day long. They are more like family and I appreciate them more than they know!”
Her co-worker and patient who nominated her wrote, “During some recent health issues I was lucky enough to have this employee as my nurse. Yes, she checked my vitals, went over my health history, and did all the other standard tasks that she probably does many times every day. But what really set her apart was her compassion and caring nature. She is very friendly and makes you feel comfortable right away. She took extra time with me to explain everything and tried her best to ease my fears. At a follow-up appointment, she cared enough to ask how my test had went. This employee truly cares about her patients and deserves to be recognized for her exceptional service to them.” Klausing has also received Star Cards for her professionalism and quick action to assist in the past. During a shift at the Steeleville Family Practice, she noticed a car stuck in a muddy field behind the clinic, she helped the lady out of her car and called the local police to assist her. She has handled difficult situations very professionally, remained very calm and professional when dealing with an upset patient. These characteristics of exceptional care, compassion, and going above and beyond earned her the Employee of the Quarter.
Klausing resides in Chester with her boyfriend and their three girls. In her free time, she enjoys hanging out with friends and family, lounging by the pool, shopping, and watching Netflix.
Each quarter employees are encouraged to submit “star cards” for their co-workers who go above and beyond in their patient care or team work. Four random cards were drawn, Renee Brown, Housekeeper; Emily Colvis, RHC LPN; Amelia Goetz, RHC LPN; and Amanda Rhyne RHC Administrative Assistant were the winners of a monetary award for their star nominations.