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Memorial Hospital Receives 5-Star Patient Rating


The National Rural Rating System is proud to announce that Memorial Hospital of Chester, IL is a 5-Star patient rated hospital. The new program celebrates the extraordinary patient experiences provided by rural and critical access hospitals across the United States. The National Rural Ratings System was created in collaboration with the Illinois Critical Access Hospital Network (ICAHN) to recognize rural critical access hospitals who receive exceptional patient feedback through Centers for Medicare and Medicaid Services (CMS) Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys. These are national standardized, publicly reported surveys of patients’ perspectives of hospital care.


“Earning a 5-star reward from the NRRS is a significant accomplishment, and it is a testament to the hard work and dedication of their entire team,” said Brian Lee, Founding Partner of NRRS. “We are proud to recognize Memorial Hospital for their excellence in patient care, community engagement, and innovation.”


The 5-Star Rating System ranks rural and critical access hospitals – with five stars being the top ranking and one star being the lowest. The Star Ratings are like the CMS Stars, which allow hospitals/clinics to promote their success and are used as high-quality recognitions. Most small and rural hospitals (60%) do not qualify because of low number of qualifying inpatients for the CMS Rankings, but are held to the same high patient satisfaction criteria. The rankings include overnight hospital stays (HCAHPS) and are based on data collected by certified CMS patient satisfaction vendors.


Upon receiving the notification of the ranking, Brett Bollmann, CEO of Memorial had this to share,

“What a true honor for Memorial Hospital to receive this special recognition. The staff at Memorial Hospital take great pride in bringing the best experience to our patients. We are very proud of all staff for achieving the National Rural Honor Roll and receiving a 5-star rating.”

Memorial is ranked as a 5-Star hospital along with six other rural, critical access hospitals throughout the nation.



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